F. A. Q.
Frequently Asked Questions
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How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at support@lunasoladesigns.com with your name and order number, and we will look into it for you.
How do I return an item?
Please note: We do not accept returns for change of mind.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@lunasoladesigns.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at returns@lunasoladesigns.com.
Please see our full return policy by clicking here.
Can I upgrade shipping on my order?
We offer free shipping on all orders and use only Standard shipping. Unfortunately, we do not offer any other shipping options. Please see our full shipping policy by clicking here.
How do I contact you and what are your operating hours?
You can click on our Contact Us page and submit your question on our email form, or you can reach us using the following information:
MAILING ADDRESS
PHONE
509.496.8008
info@lunasoladesigns.com
HOURS
9 a.m - 5 p.m, PST, Mon-Fri